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Get to Know Africa > Private: Blog > Africa > Decide’n’Pay Makes use of ML to Enhance Buyer Expertise for Good Consumers – IT Information Africa
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Decide’n’Pay Makes use of ML to Enhance Buyer Expertise for Good Consumers – IT Information Africa

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Last updated: 2023/10/11 at 9:54 PM
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Pick'n'Pay Uses ML to Improve Customer Experience for Smart Shoppers - IT News Africa
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Contents
Enabling the Card-Free Good Shopper ExpertiseA Journey of Digital TransformationLaunch of Good Shopper Completely happy Hour

Decide n Pay, a trailblazer within the loyalty area, celebrates its pioneering spirit because it embarks on a digital transformation journey with the launch of the Decide n Pay Good Shopper app. The app which additionally makes use of Machine studying to generate extra personalised reductions for its clients, marks the beginning of a brand new period of buyer engagement and comfort for Good Consumers because it goals to grow to be South Africa’s most partaking loyalty programme.

Enabling the Card-Free Good Shopper Expertise

The brand new app, formally launched right this moment, allows fully digital and card-free Good Shopper membership. Clients can seamlessly register and immediately obtain a digital card, which can be utilized in-store or on-line. Good Consumers also can go for digital receipts on the app, which shall be out there to view instantly after every transaction.

One other progressive app function is the power to buy information and airtime utilizing Good Shopper factors as cost. This underscores Decide n Pay’s dedication to delivering added worth and comfort to its loyal buyer base.

A Journey of Digital Transformation

Past simplifying the sign-up course of, Wayne Mhlanga, Digital Transformation Officer at Decide n Pay, emphasises how the Decide n Pay Good Shopper app is a step on a roadmap to revolutionise the programme within the coming months and years.

“Clients more and more use smartphones to work together and interact. We intend to satisfy them the place they’re.

“Good Shopper is a number one loyalty proposition in South Africa that offers clients instantaneous financial savings and factors to make use of as cashback for future retailers. The app will now give clients extra handy methods to interact with Good Shopper advantages, comparable to a simple strategy to test your factors stability and obtain one of the best Good Shopper provides.

Wayne additionally shared that their crew has re-engineered the tech behind the app, and that their new machine-learning algorithm is producing extra related personalised reductions and new product suggestions. These updates lay the groundwork for our future plans to develop the app, and we’re excited to construct on this platform to deliver an increasing number of innovation.

Launch of Good Shopper Completely happy Hour

The South African retail food-chain retailer may also launch a brand new app-only ‘Good Shopper Completely happy Hour’ initiative. As part of this initiative vouchers shall be loaded onto the Decide n Pay Good Shopper app each morning for patrons to assert on a primary come foundation.

The vouchers are then redeemable inside a prescribed purchasing hour later that day. Consumers are inspired to allow app notifications to make sure they don’t miss out on the reductions as they’re restricted.



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Get to Know Africa October 11, 2023
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