Kura, a customer support outsourcer, has named Owen Campbell as its new Operations Director, recognizing his journey from a contact middle advisor 11 years in the past to his present function. Owen’s promotion highlights his dedication to operational excellence within the contact middle business.
CEO Brian Bannatyne acknowledged, “Owen’s ascent at Kura showcases his deep grasp of operational intricacies and his expertise for driving transformative initiatives. His unwavering dedication, effectivity achievements, and worker engagement have solidified Kura’s management.”
Owen’s dedication is clear by means of spectacular accomplishments, together with an 87% increase in gross sales conversion, outperforming opponents by 80% on related KPIs, and successfully main groups throughout two continents. His teaching led to a outstanding discount in buyer name response time, from 120 to 73 seconds, a 39% lower.
Beginning as an advisor granted Owen perception and empathy for his group’s positions. His speedy development displays Kura’s dedication to nurturing worker development.
