Let’s face it — lodges do not all the time honor their revealed advantages. And in case you have a long-anticipated lodge keep, it is no enjoyable when issues do not go proper.
Marriott is without doubt one of the solely lodge firms to publish ensures and stuck compensation quantities on its web site. You might be entitled to compensation if one thing goes improper and your lodge cannot honor your reservation or assured advantages.
This is what it’s worthwhile to learn about Marriott’s revealed ensures and compensation.
Final Reservation Assure
It is no enjoyable getting “walked” from a lodge.
In the event you make a reservation and the lodge cannot honor it whenever you arrive, you could be entitled to compensation underneath the Final Reservation Assure. Fortunately, in over 500 nights in Marriott properties, this has by no means occurred to me, although it occurred to a different TPG staffer.
You may examine his expertise coping with the Marriott Final Reservation Assure. It took weeks for him to obtain his compensation, although contacting Marriott through Twitter proved to achieve success. Per Marriott’s web site, this is the high-level model of the Final Reservation Assure:
If for some purpose we’re unable to honor your reservation, we’ll pay on your lodging that evening at a close-by lodge and compensate you for the inconvenience. To be eligible, you should present your member quantity when making a reservation. Compensation varies by lodge model.
| Model | Compensation (taking part properties exterior the USA pays the equal of their native forex) |
|---|---|
| Version, The Luxurious Assortment, W Accommodations, JW Marriott, Marriott Accommodations, Sheraton, Delta Accommodations, Le Meridien, Westin, Autograph Assortment, Renaissance Accommodations, Tribute Portfolio and Gaylord Accommodations. | $200 and 90,000 factors. |
| Courtyard, 4 Factors, SpringHill Suites, Protea Accommodations, Fairfield by Marriott, AC Accommodations, Aloft, Moxy Accommodations, Residence Inn, TownePlace Suites and Ingredient. | $100 (Platinum and Titanium elite members additionally obtain 90,000 factors). |
| The Ritz-Carlton, Ritz-Carlton Reserve and St. Regis. | $200 and 140,000 factors (solely applies to Titanium and Ambassador elite members). |
Associated: Why I dropped Marriott after 35 years of loyalty
Assured Welcome Reward
Marriott Platinum, Titanium and Ambassador elite members are assured a welcome reward at most lodges within the Marriott Bonvoy portfolio. If the lodge would not adhere to the assure, you could be owed compensation.
Sadly, this is not simple, however this is the news:
Join our every day publication
| Model | Welcome reward selection/factors | Compensation (taking part properties exterior the USA pays the equal of their native forex) |
|---|---|---|
| Marriott Accommodations, JW Marriott, Delta Accommodations, Autograph Assortment and Renaissance Accommodations. | United States, Canada and Europe:
Asia, Australia, Pacific Islands, Caribbean, Mexico, Central America, South America, the Center East and Africa:
Resorts solely United States, Canada and Europe:
Asia, Australia, Pacific Islands, Caribbean, Mexico, Central America, South America, the Center East and Africa:
|
$100. |
| Gaylord Accommodations. | 1,000 factors per keep or $10 F&B credit score per keep. | $100. |
| St. Regis, The Luxurious Assortment, W Accommodations, Sheraton, Le Meridien, Westin and Tribute Portfolio. | 1,000 factors per keep, amenity or every day restaurant breakfast for member and one companion (together with at resorts). | $100. |
| The Ritz-Carlton, Ritz-Carlton Reserve, Version, Marriott Trip Membership, Marriott Grand Residence Membership, Design Accommodations and Houses & Villas by Marriott Worldwide.
Observe: Vistana properties present an elite welcome reward solely to members who should not Vistana homeowners utilizing their possession curiosity. |
1,000 factors per keep. | N/A. |
| Courtyard. | United States, Canada and Europe:
Asia, Australia, Pacific Islands, Caribbean, Mexico, Central America, South America, the Center East and Africa:
|
$50. |
| AC Accommodations and Moxy Accommodations. | United States, Canada and Europe:
Asia, Australia, Pacific Islands, Caribbean, Mexico, Central America, South America, the Center East and Africa:
|
$50 at AC Accommodations and $25 at Moxy lodges. |
| SpringHill Suites, Fairfield by Marriott, Residence Inn and TownePlace Suites. | United States, Canada and Europe:
Asia, Australia, Pacific Islands, Caribbean, Mexico, Central America, South America, the Center East and Africa:
|
$50 at SpringHill Suites and Residence Inn.
$25 at Fairfield by Marriott and TownePlace Suites. |
| 4 Factors and Aloft. | 500 factors per keep, amenity or every day restaurant breakfast for the member and a companion. | $50 at 4 Factors.
$25 at Aloft. |
| Protea Accommodations. | 500 factors per keep or every day restaurant breakfast for the member and a companion. | $50. |
| Ingredient. | 500 factors per keep or amenity. | $25. |
Often, I’ve stayed at properties the place they’ve defaulted to factors as an alternative of breakfast. In all however one case, lodges have offered breakfast upon request. In that one case, I politely referenced the Assured Welcome Reward to the supervisor, and breakfast was then offered. Subsequently, no compensation was due.
Associated: Your full information to Marriott elite breakfast advantages
Assured Room Sort
On the manufacturers listed under, Platinum, Titanium and Ambassador elite members could also be eligible for compensation if a lodge supplies a room that does not match what they booked (i.e., a downgrade or a unique mattress sort within the U.S. and Canada).
When making a reservation, you should definitely observe your Member quantity and room/mattress preferences. We’ll all the time honor your mattress sort request at our areas all through the U.S. and Canada. In every single place else, smoking/non-smoking preferences are honored based mostly on availability; precise mattress sizes might fluctuate. Platinum Elite, Titanium Elite and Ambassador Elite members will obtain assured precedence for his or her requested sort of room. If assure shouldn’t be met, visitor compensation applies.
| Model | Compensation (taking part properties exterior the USA pays the equal of their native forex) |
|---|---|
| The Luxurious Assortment, W Accommodations, JW Marriott, Marriott Accommodations, Sheraton, Delta Accommodations, Le Meridien, Westin, Autograph Assortment, Renaissance Accommodations, Tribute Portfolio and Gaylord Accommodations. | $100. |
| AC Accommodations, Courtyard, 4 Factors, SpringHill Suites, Protea Accommodations and Residence Inn. | $50. |
| Fairfield by Marriott, Aloft, Moxy Accommodations, TownePlace Suites and Ingredient. | $25. |
Along with different phrases, the assure would not apply when you make your reservation on the identical day you propose to reach, and the Assured Room Sort profit doesn’t cowl room upgrades.
Associated: Fast Factors: Marriott Bonvoy members, ask on your resort payment alternative profit
Assured Lounge Entry
At some lodges, Marriott Platinum, Titanium and Ambassador elite members are assured lounge entry for themselves and one visitor. This profit solely applies to the room the elite member is staying in.
| Model | Lounge supply | Compensation (taking part properties exterior the USA pays the equal of their native forex) |
|---|---|---|
| JW Marriott, Marriott Accommodations, Delta Accommodations, Autograph Assortment and Renaissance Accommodations (excluding resorts). | United States and Canada:
Europe:
|
$100 if no continental breakfast or different is obtainable (globally). |
| Courtyard lodges with a lounge exterior the U.S./Canada (resorts excluded). | If the lounge is closed, members obtain restaurant breakfast. | N/A. |
| Sheraton, Le Meridien and Westin (contains resorts). | No different supplied when lounge is closed. | N/A. |
Associated: What’s Marriott Bonvoy elite standing price?
48-Hour Assured Availability
Titanium and Ambassador elite members are assured a room at most lodges, even after they’re offered out. To guide a room at a sold-out property, you may must name Marriott reservations by 3 p.m. native time, at the very least 48 hours previous to arrival.
Do not financial institution on an improve since your Titanium and Ambassador Elite Enhanced Room Improve advantages don’t apply. You can also’t use factors, certificates or any sort of promotional or discounted charges. You have to pay the prevailing price on the time of reserving and meet keep size necessities. For Residence Inn and TownePlace Suites, the 48-hour assured availability applies to studio rooms solely.
The assure would not apply at resorts, Marriott Trip Membership, Marriott Grand Residence Membership, Design Accommodations, Vistana properties and Ritz-Carlton Reserve, and it will not be out there on sure restricted dates (i.e., throughout particular occasions).
Associated: The award vacationers information to Marriott Bonvoy
Backside line
Marriott presents its members ensures and publishes compensation quantities when sure advantages should not prolonged. If a lodge is not protecting its finish of the deal, these insurance policies are right here that will help you.
If one thing is not proper on certainly one of your stays, ask the lodge for a written assertion. An e mail from an worker outlining the lodge’s place is documentation that may be useful in Marriott’s assessment.
However getting compensated is not straightforward. A lodge might give you a goodwill gesture of bonus factors or an adjustment to your invoice to de-escalate the case. In the event you can settle that means, it is usually a greater end result for all events.
